🔧 How Your Monthly Allowance Works

As part of your H2H Repair Plan, the monthly fee you pay becomes your repair allowance. This allowance is used to cover the cost of general maintenance works, callouts, and materials — keeping your property in top condition without surprise bills.

📊 Breakdown of Standard Charges

🔹 Call-Out Charges (General Maintenance):

• Up to 1.5 hours: £100.00
   
• 1.5 hours to half day: £140.00
   
• Half day to full day: £240.00
   

🔹 Out-of-Hours Callouts (after 5:30 PM / weekends / bank holidays):

• 0 – 1 hours: £140.00
   
• Each additional 30 minutes after 1.5 hours: £30.00 per half hour
   

🔹 Video Call Consultation:

• £45.00 per issue
   

🔹 Materials:

• 25% markup on the retail price (RRP) of items used
   

🧾 Real-World Example: Swift Cover

You choose the Swift Cover at £20.00 per month, which gives you a £120.00 monthly repair allowance.

🛠️ Scenario:

You notice the mastic sealant around your shower is failing and water is leaking onto the floor. You contact H2H Repairs, and we send out an engineer.

📋 Job Summary:

• Engineer is on-site for 1 hour and 10 minutes
   
• This falls within the up to 1.5-hour bracket, so the labour cost = £100.00
   
• Materials (sealant) cost = £15.00
   

🔹 Total job cost: £115.00

💰 Allowance Usage:

• Your monthly allowance = £120.00
   
• We deduct the job total = £115.00
   
• Remaining balance for the month = £5.00

We’re committed to keeping you fully informed about your allowance at all times. After each visit, you’ll receive an update on your remaining balance within 48 hours. We’ll also provide a summary of your current allowance before any new appointment is confirmed.

If, during a visit, it becomes clear that the repair will exceed your monthly allowance, we won’t proceed without your full approval. Our engineer will explain the situation in detail, provide a transparent breakdown of any additional costs, and give you the option to continue or pause the work — ensuring you remain in full control of your budget.

Should you choose to proceed beyond your package allowance, we will issue a separate invoice for the agreed additional balance.

At H2H Repairs, we understand how important it is to have a safe and comfortable home. That's why we work in accordance with the Housing Health and Safety Rating system (HHSRS) to ensure that your home is in top shape. We know that maintenance issues can be stressful, but don't worry, we've got you covered. We prioritize all maintenance requests and try our best to fit them in as quickly as possible. Your satisfaction is our top priority!

Yes, we offer 24/7 emergency services for urgent repairs.

You pay by direct debit. You can choose on either the 1st or the 15th of each month.

If you encounter any issues, just let us know, and we'll take care of it. We guarantee and insure all of our work for your peace of mind.

No, you do not pay any excess for any work.