Repairs Time Schedule

House to Home will attend within and endeavour to complete the works within the repair time schedule as set out below. 

Category A - To attend within 4 Hours.

• Any issues that are deemed to be serious and an immediate risk to the occupant or the property. 

Category B - To attend within 24 hours.

• Complete loss of power. 
• Complete loss of lights.
• Complete loss of heating (between 31st October and 1st May).
• A minor leak from a domestic pipe if the leak is not containable and/or it is causing damage to the property or belongings.
• Broken toilet. 
• Make safe and board up broken window(s). 
• Replacing required internal fire doors.
• Replacing / fixing broken stairs or floor boards.
• Re-securing stair carpet. 
• Replacing or fixing safety alarms. 
• Domestic drainage within the accommodation. 

Category C - To attend within 5 days.

• Complete loss of heating (between 30th April and 1st November).
• Complete loss of hot water. 
• A minor leak from a domestic if the leak is containable. 
• No lighting in one room. 
• Unable to gain access or secure door and/or windows
• Replacing of bannisters / handrail (if bannister / handrail is not present) 
• Replacing of spindle (if more than one is broken)
• Re-securing room carpet and carpet bar.
• Replacing heating elements (depending on availability).
• Replacing oven knobs (depending on availability).
• Pest Control. 
• Mould 
• Replacing or fixing of bath panel or shower screen. 
• Replacing bath, toilet or sink. 

Category D - To attend within 28 days.

• Replacing window seals.
• Replacing of bannisters / handrail (if handrail is also present).
• Replacing of spindle (if only one is broken). 
• Replacing / refit floor beading or skirting boards. 
• Refit laminate floor. 
• Securing or grouting tiles.
• Replacing Lino. 
• Fix cupboard, vanity units and/or drawers.
• Refitting Kick boards.
• Replacing or fixing shelves brackets or blocks.
• Re-securing of curtains and/or blinds.
• Replacing or fixing Plug Sockets (when others in room are working)  
• Replacing to fixing domestic extractor fans

End of Tenancy

• Replacing internal standard door. 
• Carpet cleaning.
• Cut down front and back garden (cutting grass and shrubs only).
• Property clean (after rubbish removal).