House to Home will attend within and endeavour to complete the works within the repair time schedule as set out below.
Category A - To attend within 4 Hours.
- Any issues that are deemed to be serious and an immediate risk to the occupant or the property.
Category B - To attend within 24 hours.
- Complete loss of power.
- Complete loss of lights.
- Complete loss of heating (between 31st October and 1st May).
- A minor leak from a domestic pipe if the leak is not containable and/or it is causing damage to the property or belongings.
- Broken toilet.
- Make safe and board up broken window(s).
- Replacing required internal fire doors.
- Replacing / fixing broken stairs or floor boards.
- Re-securing stair carpet.
- Replacing or fixing safety alarms.
- Domestic drainage within the accommodation.
Category C - To attend within 5 days.
- Complete loss of heating (between 30th April and 1st November).
- Complete loss of hot water.
- A minor leak from a domestic if the leak is containable.
- No lighting in one room.
- Unable to gain access or secure door and/or windows
- Replacing of bannisters / handrail (if bannister / handrail is not present)
- Replacing of spindle (if more than one is broken)
- Re-securing room carpet and carpet bar.
- Replacing heating elements (depending on availability).
- Replacing oven knobs (depending on availability).
- Pest Control.
- Mould
- Replacing or fixing of bath panel or shower screen.
- Replacing bath, toilet or sink.
Category D - To attend within 28 days.
- Replacing window seals.
- Replacing of bannisters / handrail (if handrail is also present).
- Replacing of spindle (if only one is broken).
- Replacing / refit floor beading or skirting boards.
- Refit laminate floor.
- Securing or grouting tiles.
- Replacing Lino.
- Fix cupboard, vanity units and/or drawers.
- Refitting Kick boards.
- Replacing or fixing shelves brackets or blocks.
- Re-securing of curtains and/or blinds.
- Replacing or fixing Plug Sockets (when others in room are working)
- Replacing to fixing domestic extractor fans
End of Tenancy
- Replacing internal standard door.
- Carpet cleaning.
- Cut down front and back garden (cutting grass and shrubs only).
- Property clean (after rubbish removal).