A leaking tap, broken appliance, faulty electrics or damaged fixture can quickly turn a great guest stay into a negative review.

In holiday lets and Airbnb properties, maintenance problems don’t just affect the property — they affect your ratings, bookings and income.

When issues are not dealt with quickly, they can lead to:

• bad guest reviews
• refund requests
• cancelled bookings
• platform complaints

One bad review can cost more than a year of protection.

H2H Repair Holiday Let Protection helps hosts keep their property guest-ready with fast maintenance support, 24-hour response, repair cover, and safety certification.

Every visit is supported by time-stamped photos, written reports, and digital job records, creating a clear record of maintenance carried out at your property.

This helps demonstrate that problems were identified, inspected and resolved, providing evidence if a complaint is raised through the platform.

Holiday let properties experience much higher usage than standard rentals, which means fixtures, appliances and fittings can wear out faster.

H2H Repair Holiday Let Protection helps hosts stay ahead of these issues with fast maintenance response, repair cover, and compliance support, ensuring problems are resolved quickly between guest stays. 

What Holiday Let Protection Provides

Guests expect problems to be dealt with quickly.

Holiday Let Protection ensures all reported maintenance issues receive a response within 24 hours, helping resolve problems before they impact the guest experience.

Maintenance support includes:

• 24/7 handyman service
• 24-hour response to reported issues
• general property repairs
• minor plumbing repairs
• minor electrical repairs
• basic carpentry and adjustments
• fast response between guest stays

Our focus is simple — keep your property guest-ready at all times.

Holiday Let Protection includes monthly repair cover for labour and materials, helping hosts deal with common maintenance issues quickly.

Repairs are covered up to £230 per month, allowing problems to be resolved without unexpected invoices.

Unused repair cover does not roll over to the following month.

Holiday let properties must still meet important safety standards to protect guests.

Holiday Let Protection includes support for key property safety certifications:

• EPC (Energy Performance Certificate)
• Gas Safety Certificate
• Electrical Safety Certificate (EICR)
• PAT testing

These certificates help ensure the property meets basic safety expectations while protecting guests and hosts.

Every repair visit carried out through H2H Repair is fully documented.

This includes:

• time-stamped photos
• digital job records
• written repair reports
• maintenance documentation

In short-term rentals, documentation is extremely important when dealing with:

• guest complaints
• refund requests
• platform disputes

These records help demonstrate that issues were identified and resolved quickly, protecting hosts from disputes.

A broken fixture or faulty appliance can quickly lead to negative reviews.

Fast repairs help ensure guests leave positive feedback instead of complaints.

Maintenance problems can mean:

• refund requests
• cancelled stays
• lost income

Holiday Let Protection helps resolve issues quickly so your property remains available and guest-ready.

Short-term rentals experience higher wear and tear than traditional rental properties.

Regular maintenance and quick repairs help keep the property in good condition.

Small maintenance problems can quickly escalate into:

• bad guest reviews
• refund requests
• cancelled bookings
• platform complaints
• damage getting worse

Holiday Let Protection helps hosts deal with problems quickly while maintaining clear documented evidence of repairs carried out.

With H2H Repair Holiday Let Protection, hosts get:

• 24/7 handyman support
• 24-hour response to maintenance issues
• repairs covered up to £230 per month
• safety certification support
• time-stamped repair documentation
• written maintenance reports

All designed to keep your property guest-ready, compliant, and protect your reviews.

Protect your reviews. Protect your bookings.